Michael Quinn Kaiser, an innovative risk management executive based in California. Michael Quinn Kaiser knows that media-tion in the workplace is crucial for successful businesses. Mediation, a way to take care of disputes be-fore it reaches a formal complaint or a lawsuit, can have the following positive effects:
• Mediation allows employees to be heard in the workplace, offering solutions to manage problems in a communicative manner so that both parties have the opportunity to share their side.
• The method of resolving the problem can often be agreed upon in mediation, which increases the chance of each party sticking to their side of the agreement.
• Mediation is cost-effective. While lawsuits become very expensive very quickly, mediation is a confidential way of problem-solving that can save both parties a great deal of money and energy.
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